The customer stated that repeat testing was performed to confirm correct results and a corrected report was issued.The customer declined to send any materials for further investigation.Proper technique and maintenance were reviewed with the customer as well as possible causes of a falsely depressed leukocyte result.The customer had not lubricated the push bar as often as recommended and are operating at a slightly less than recommended temperature.Since they installed the new fixed platform and lubricated the push-bar rail, they have not had any further discrepancies.The instrument is operational.
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