In response to the allegations of the end user's husband, the product was requested back for an evaluation.Upon receipt, it was determined that a base hole was present between two cells of the cushion.No additional irregularities were observed.Per report submitted by end user, the observations documented during the evaluation are consistent with the presenting concern.The end user described an increased amount of pressure on the lateral side of both his wife's thighs.Based on the findings, this would occur due to the cushion being improperly inflated.The improper inflation due to the base hole, placed additional pressure via the side air cells against the end user vs.The pressure being evenly distributed across the cushion.The end user is still in the process of recovery but is reported as being stabilized and doing well.It was reported by the end user's husband that the cushion was continuously used even with it being visually under-inflated, which is contrary to the safety information in the instructions for use.Currently, the replacement cushion that the end user received has been confirmed as functioning properly and without incident.Although an alleged injury has been reported, no medical documents have been submitted for confirmation.If additional information is received, a follow-up report will be submitted.
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