Investigation results: up to now, the cartridge is not available for investigation.Only photos are available from the customer in reference to the photos the lateral web is visible damaged.The device quality and manufacturing history records have been checked for the lot number (52463971) and found to be according to the specification, valid at the time of production.No similar incidents have been filed with products from this batch.No product available and therefore it is hardly possible to determine an exact conclusion and root cause.It appears that the cause of the failure is not product related.There is the possibility that the root cause of the problem is most probably usage related.According to the quality standard and the device history records files a material defect and production error can be excluded.There is the possibility for a too fast application by an improper handling.This led to a jumped off cartridge.The visible damaged lateral webs could have caused due the jumping off.Based upon our historically grown product experience and due to different simulation regarding a too fast application, this leads to the described error.There is also the possibility that the cartridge has not been mounted correctly and during application the cartridge jumped off.If the cartridge is engaged not completely or was damaged during inserting, there is an impairment of product functionality.This could also led to the described error.Possibly a damaged clip applicator due to a deformed push rod or something similar could be another cause for the described error.A capa was not initiated.
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