Biomérieux investigation was conducted.Despite of several requests by biomérieux to the customer, raw data necessary to investigate were not provided.Conclusion on the fine tuning: the fine tuning analyzer report from the last fine tuning done before the identification issue has not been provided.Consequently, it was not possible to conclude on the fine tuning quality before the identification issue.The analysis of the calibrator mzml files indicates that no fine tuning was needed uring the tests made on (b)(6) and (b)(6) 2019.Conclusion on spot preparation quality: the customer's spot preparation quality was not optimal.The calibrator and sample "all peaks" values are heterogeneous.This could be explained by a non-optimal spot preparation (culture, spot, new user).Conclusion on the organism identification: with the information provided by the local customer service, the expected identification is streptococcus dysgalactiae ssp dysgalactiae/ streptococcus dysgalactiae ssp equisimilis.The discrepant result was obtained from the spectra having a lower number of peaks (51).Moreover, the identification was obtained with a low identification score (-0.31) which is near the acceptable limit for giving an "identification" result or a "no identification" result (-0.4).Note: "interpretation of results and use of the vitek ms system require a competent laboratory technologist who should judiciously make use of experience, sample information, and other pertinent procedures before reporting the identification of test organisms.Additional information known to the user, such as gram stain reaction, colonial and cellular morphology, and growth in an aerobic or a co2 atmosphere, should be considered when accepting vitek ms results.Review the context of your result to determine whether the vitek ms identification is consistent with your environment." suspected cause retained: non optimal spot preparation.
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