The complaint device was returned for evaluation.Incoming visual inspection found no anomalies.Technical visual inspection found that the casing and cable were in fair condition.Device evaluation identified that the cable was working properly.Additionally, the cable connector was not making a full connection with the power board confirming the reported issue.The cable was reconnected to the main board.The integrated circuit on the main board was replaced.Parameter testing was performed and passed.Cable, membrane, and the shake/rattle tests were performed and passed as well.The root cause for the device not being recognized was the cable and connector not making full contact; however, a definitive reason for this was not identified.This type of event will continue to be monitored.
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