A field service engineer (fse) went on-site to evaluate the device.The recorder block was checked and cleaned and an extended test and a calibration of the recorder was performed.A technical alarm for "end of paper" was simulated and a blue visual and audible alarm occurred.Furthermore the technical alarm "check paper" was simulated and a blue visual alarm was displayed.No trouble was found.Additionally a paper test of the third party paper was done by the fse and evaluated by research & development (r&d).During that test, the sensitivity of the paper and the page detection cell (black square) are measured.The test results showed, that the black marks and the values for the white area were in order.However, a ¿verify paper¿ note was printed, which is a sign that the fetal monitor is having issues with the paper and the paper should not be used.Based on the information provided and the evaluation results obtained, the issue was caused by user error, the device worked as intended and there was no malfunction of the device.No further investigation or action is warranted.
|
The customer reported that "the cardiotocograph did not inform the user that the paper stopped running 09:00 am.The midwife analyzed the recording at 9:20 am, she did not see this stop and interpret the current layout as recent.It was only during her visit at 9:45 am that she became aware of the problem.Unfortunately, the condition of the baby was not good and the care of the baby was delayed.The recorder stopped running 1 ½ pages before the end of the paper.User could re-print the missing record afterwards.Customer did not use philips paper.The headnurse informed philips that there were neurological sequelae on the child".The baby suffered from neurological sequelae as a result of the reported event.
|