Unfortunately, only the prophyflex handpiece without the affected cannula has been sent in for analysis.For the test of the product a new cannula has been used.It was not possible to identify any abnormality related to the locking mechanism.If the cannula gets inserted and locked as requested by ifu it is not possible to remove it.Therefore, the most likely explanation for the loss of the cannula during the treatment is either that it has not been locked correctly prior to the treatment or that it has been unlocked by mistake during the treatment.Another possibility is that the cannula itself has an defect which causes an insufficient locking.To avoid such incidents the ifu contains already warnings and notes about the use of the product: inserting the cannula; insert the cannula into the handpiece, and turn it clockwise in the direction of the arrow up to the limit stop.Caution: the marks must coincide or the cannula can become detached.If the cannula comes off during treatment, it could substantially endanger the patient and user.Pull on the cannula and check its firm seating before each treatment.Before each treatment, make sure that the cannula operates properly.
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