The device, used in treatment, was not returned for evaluation and the reported event could not be confirmed.The clinical / medical investigation concluded that the requested medical records have not been received on this complaint.Although an undated x-ray was provided, a conclusion cannot be made regarding the revision.Without supporting medical evidence, the reported event cannot be assessed and a thorough medical assessment cannot be performed.Upon receipt of medical/clinical records, the clinical task can be re-opened and assessed at that time.Some potential probable causes of the reported issue could include poor bone quality or improper device selection.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Based on this investigation, the need for corrective action is not indicated.Without the return of the actual product involved or product information, our investigation could not proceed.Should the device or additional information be received, the complaint will be reopened.No further investigation warranted for this complaint; however we will continue to monitor for future complaints and investigate as necessary.
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