The reported event was confirmed.Visual inspection noted one two-way silicone catheter was received.Visual evaluation noted a tear in the balloon surface measuring 0.3315".No missing pieces were noted.This is a failure per procedure which states that balloon must not be torn.Although the reported event was confirmed, a root cause could not be determined.A potential root cause for this failure could be tool with bent core pins.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.The instructions for use were found adequate and state the following: "3)carefully insert the catheter into the urethral meatus.After the balloon advanced in the bladder, attach the needleless syringe, and gently infuse the specified volume of sterile water to inflate the balloon.4) pull the catheter slightly to seat the balloon at the level of the bladder neck.".
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