The reported issue was confirmed.The root cause of the reported issue was isolated to be use related.The load cell was damaged and the patient ring was overturned by the user.The load cell was replaced.A device history record review was not required per the investigation.The instructions for use were found adequate and state the following: " caution: when connecting the single patient use, sensica uo ring to the system stand, use a firm, clockwise twisting motion.Do not apply excessive force or torque to the ring or the system's interface when connecting the device to avoid damaging components." h11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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