Root cause: a root cause could not be determined.No issues were identified with the defective unit, and no issues were found during review of quality documentation.Corrective action: due to the root cause determination, no corrective actions were taken.Investigation summary: an internal complaint (call 48373) was received indicating an esophageal stethoscope (part 81-040412, lot 49586751) failed during use.Specifically, the temperature reading was stuck at 28.3 degrees celsius.The defective sample was returned for evaluation and functionally tested.The unit was tested in three thermal baths at 37 degrees celsius.In each bath, the resistance was measured at 1358 ohms, which indicates the device was within specification.The device history record for the reported lot was reviewed for discrepancies that may have contributed to the reported event.No discrepancies were identified.Product in-process was functionally inspected and all units were found to be in tolerance.Finished good product on hand was visually inspected and no issues were found.The last two years of the complaint log were reviewed, and four reports were identified as being generated due to a functional issue.All four complaints were investigated and verified.The investigation is complete at this time.If new and critical information becomes available, this report will be updated.
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