Information was received from a consumer regarding a patient who was implanted with an implantable neurostimulator (ins) for urinary dysfunction/sacral nerve stim and gastrointestinal/pelvic floor.Patient reported that they therapy never helped with their symptoms.They further stated that it was disappointing as she is leaking and using 2 pads at night.During the call, it was determined that the patient is at 1.2 v in p 6.Patient increased to 1.4 v on the call and says she feels a little stimulation.It was reviewed how to use equipment, reviewed to monitor symptoms and follow up with hcp is therapy still not helping.Additional information was received.The patient's reason for calling was for assistance with making changes to therapy to help reduce symptoms.They stated their current settings were not working, they had to change pads even during the night.They stated the therapy helped for a little while, then it stopped.Patient could not confirm if this was sudden or gradual.They stated they had made an adjustment on (b)(6) 2019, but it was not helping.They tried calling their healthcare provider, but could not get ahold of anyone.They were able to sync with their patient programmer on the call, it showed stimulation was on.Patient was walked through increasing program 6 from 2.2 to 2.6, then back down to 2.4 where the patient confirmed comfortable stimulation in the correct area.Patient was going to monitor symptoms and follow-up with their healthcare provider if they didn't resolve.It was noted they had an appointment scheduled with their healthcare provider in a month.Additional information was received.It was reported that they do not feel that their device is working.They started on program 6 at 1.3 and initially was receiving relief, but now they are getting up at least 6 times during the night and changing pads regularly.They normally can make it through the night, but now in the morning it is soaked with urine.Patient stated that they have adjusted stimulation but have not changed programs.They stated that they were increasing, sometimes up to 8, and still felt no stimulation.Patient services walked through troubleshooting with the patient, and the patient said they would try different programs.Patient was redirected to their hcp and rep for program adjustments and to have the device checked.It was reported that this device does not work as well as the first device.
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