It was reported that during surgery it was noticed that the required screws for completing the surgery were not available.Sales rep noticed the screws were not added in the initial purchase order.The affected complaint devices, intended to be used in treatment, were not returned for evaluation.Therefore a product analysis could not be performed.Smith and nephew has been unable to obtain device details.As device information was not made available, device history record and complaint history review cannot be completed.There is no information that would suggest the devices failed to meet specifications.A relationship, if any, between the devices and the reported incident could not be corroborated.The user error is believed to be the root cause of this failure.The uk training team has been made aware of this issue.Based on this investigation, the need for corrective action is not indicated.No further investigation warranted for this complaint; however we will continue to monitor for future complaints and investigate as necessary.Should additional information be received, the complaint will be reopened.
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