The customer stated that repeat testing was performed to confirm correct results which met the clinical picture and a corrected report was issued.Siemens reviewed cleaning and technique with the customer.Siemens has made three attempts to reach the customer to obtain additional information and to request the reagent cartridges back for investigation.There has been no response from the customer.The cause of this event is unknown.I am filing this mdr at fda's request.The original mdr (3002637618-2019-00123) was filed under procode jil.Per the fda, the device (k091216) has multiple product codes including jil, therefore using this procode is not incorrect.They are recommending that this mdr should also be filed under jhi (hcg) so that the mdr reviewer with the appropriate expertise receives it as well.
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