A steris service technician arrived onsite following the reported event to inspect the sonic irrigator.The technician found the unit's transducers located in the back of the electrical cabinet and wiring were damaged based on the technician's inspection, the root cause of the reported event can be attributed to a loose wire within the sonic irrigator.The loose wire created an electric arc, causing damage to the transducers and the reported event to occur.The technician made the necessary repairs, ran a test cycle, confirmed the sonic irrigator to be operating according to specification, and returned it to service.A 2-year complaint review indicates this to be an isolated event.No additional issues have been reported.
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