An internal investigation was initiated following the notification of conflicting gram stain results between the previ® color with a result of gram negative and a manual gram stain with a result of gram positive.The identification of the organism was requested but not provided.A biomerieux local field service engineer (fse) visited the customer site on 20-dec-2019 and noted the nozzles needed cleaning, fixation was off, and the smearing of sample was not optimized stating the sample was too thick.Pattern and volume tests were performed on the instrument; both tests obtained passing results.Root cause(s): user error: daily maintenance not well done, user error: non-optimal specimen preparation.The system is now operating as intended.See section h10.
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