Philips has investigated this complaint.A philips field service engineer (fse) went on site and performed trouble shooting of the system, at which time smoke started coming out of the converter.The converters are ul 94 certified, and therefore any possible fire will self-extinguish.The fse confirmed that the root cause of the issue is that the converter failed.The converter was replaced with a new converter which is much more robust against mains disturbances and will prevent early failure of the converter.The system was returned to use in good working order.Philips has opened an investigation as a follow up for the noted complaint.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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