The customer's report of "poor pad contact" message was observed during review of the device's history log.The device was put through extensive testing which included bench handling and full functionality testing without duplicating the malfunction.The analog board was replaced as a precaution.Analysis for reports of this type has not identified an increase in trend.The customer's report of unit shutting off on its own was not replicated or confirmed.The device was put through extensive testing which included bench handling, functionality testing, inspection of the display, power test, and power connection without duplicating the malfunction.Review of the device logs did not find evidence to support the reported event.No trend is associated with reports of this type.The device was recertified and returned to the customer.
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