Model Number 10379675 |
Device Problem
Non Reproducible Results (4029)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 11/04/2019 |
Event Type
malfunction
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Manufacturer Narrative
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The customer stated that repeat testing was performed to confirm correct results.The customer stated they are not sure if maintenance is performed.Siemens has made several attempts to the customer to provide more information to properly assess this complaint.There has been no confirmation that they will be providing the requested information.The cause of the event is unknown.
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Event Description
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The customer reported false negative urine leukocyte results on two patients on the clinitek status+ when compared to results from a non-siemens lab analyzer.There was no report of injury due to this event.
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Manufacturer Narrative
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Siemens has demonstrated due diligence by reaching out to customer several times for additional information.The customer has not responded.No investigation can be performed without the requested information.The root cause of this event is unknown.
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Search Alerts/Recalls
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