Additional information provided in b.5., d.10., g.1., g.2., h.3., h.6., and h.10.The lens was returned positioned incorrectly posterior side up in the lens case.Solution was dried on the lens.One haptic was bent in the gusset and distal area pressed against the well area of the lens case.The other haptic is broken in the gusset area (not returned).The lens was cleaned with lphse for further evaluation.The optic was leaning against the posts and pressed down into the well area of the lens case.The optic has a small crack near the center of the lens and deep scrape marks near the edge of the lens.A fold inspection was conducted using folding tweezers.The lens unfolded with no abnormalities observed.All product and batch history records are quality reviewed prior to product release.Associated products were not provided.It is unknown if qualified products were used.The product investigation could not identify a root cause.The report of "fold in middle of lens" wasn't clarified.The lens was foldable using folding tweezers and unfolded with no abnormalities observed.Haptic and optic damage was observed.All lenses are 100% inspected for cosmetic attributes and the damage exhibited by the returned complaint sample would not have met release criteria.Based on our observation, and the review of manufacturing records, it can be reasonably concluded that the damage is not manufacturing related.Due to the presence of surgical solution, blood, and the condition of the returned sample, the damage is most likely related to customer handling.The cartridge was not returned for evaluation.It is unknown if a qualified viscoelastic was used.The manufacturer internal reference number is: (b)(4).
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