It was reported to the manufacturer by the end user, per the end user, caregiver noticed patient was on the floor when she came in to the home.Patient has no lower limbs and caregiver believes she easily slipped out of bed.Patient did not report any pain or injury.Mattress is sunken and leaning on the side opposite of wall which caregiver believes may have caused her to slip down.The facility was contacted to receive additional information and details related to this alleged incident report with no response from the facility.Complaint#(b)(4) were entered into our system to have the mattress and control unit returned to joerns for investigation.As of this writing, the mattress and control unit have not been returned.
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