Date of event: unknown.The date received by manufacturer has been used for this field.Device expiration date: unknown.Investigation summary: level a investigation - complaint evaluation / complaint history check for the event(s) that occurred.Severity: s_2__; occurrence: a complaint history check could not be performed for the defect/condition reported since the lot number was not provided.Investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.Dhr could not be performed as the lot number was not provided.Investigation conclusion: based on the samples / photo(s) received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as no samples or photos were returned complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Root cause description: root cause cannot be determined at this time as the issue is unconfirmed as no samples or photos were returned.Rationale: based on the investigation, no additional investigation and no capa is required at this time.Device manufacture date: unknown.Unknown manufacturer: there are multiple bd locations where this unspecified bd device may have been manufactured.A catalog and lot number could not be confirmed for this incident and without this information we are unable to determine where the device was manufactured.Therefore, bd corporate headquarters in (b)(4) has been listed and the (b)(4) fda registration number has been used for the manufacture report number.
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Hold for erika 12.19
it was reported that an unspecified number of an unspecified bd pen needle were involved with a serious injury in the form of hyperglycemia/hypoglycemia during use.The following information was provided by the initial reporter: material no: unknown.Batch no: unknown.Verbatim: no additional information provided to reach out to consumer, (name, address, phone number, product information, not included) adverse event: "a patient experienced skin welts, bruising, injection site pain and their blood sugar rising while using medication with bd needles.".
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