The investigation revealed the following: the incident was presumably user related due to a wrong application from the customer site.Based on the field service engineer feedback, provided from the customer, the first three alcohols had a milky color.The milky color occurs when there is a mixture of alcohol and xylene water.This mixture was due to a user operation error; the user exchanged the processing water for xylene.Presumably the customer filled xylene in the d2 bottle instead of process water.After correcting and replacing the reagents, the equipment is operating correctly without any problem.
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