Root cause: due to the investigation findings and the absence of lot information, a root cause could not be determined.Corrective action: due to the root cause determination, a corrective action has not been taken.Investigation summary an internal complaint ((b)(4)) was received indicating the foam pad packaged with anti-fog solution (part 28-0101b) was peeling away and fell off of the backing.The customer reported this created a risk for an object to be retained in the patient.The customer did not provide a lot number for the affected product.Additionally, a sample was reported to be available, but as of the date of this report, that sample has not been returned.A photo of the defective item was provided via email and confirmed the reported incident.An inventory check was performed of the affected component (raw material 040-4001), and the reported issue could not be duplicated.No changes have been made to the manufacturing process.A review of quality documentation for the raw materials was performed and confirmed that all materials were within specification.No changes have occurred to the raw materials.From 2017 to present, deroyal has sold (b)(4) cases of finished good 28-010b.During that time frame, five complaints have been received for the foam pad not sticking and 1 complaint for the x-ray detectable strip falling off.This equates to a complaint-to-sales ratio of 0.01773 percent.The investigation is complete at this time.If new and critical information is received, this report will be updated.
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