The complaint sample was not received by viant for evaluation and the reported event is non-verifiable.A photograph was received that showed a metal handle offset cup impactor with an implant allegedly still attached to it.However, the ratchet teeth/key was still assembled to the impactor body.The chain release trigger is to be pressed and the ratchet teeth/key removed before the implant is to be unthreaded from the impactor.This may be contributing to the alleged inability to remove the implant as it may still be securely ratcheted down.Instructions for use (ifu) that were shipped with this oci depict this disassembly process.The blue knob on the impactor also looks deformed from the photograph, which is not consistent with intended use.Analysis of production records did not reveal any discrepancies.In conclusion, the reported event is non-verifiable as the complaint sample was not received for evaluation.It has been indicated at this time the device is not returning but if the device is received, a follow-up medwatch 3500a will be submitted.Reported by distributor, (b)(4).Foreign as the event occurred in (b)(6).
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