The sample was returned for evaluation and found the tyvek lid to be almost completely peeled back, off of the blister tray.As reported the customer claims this is an out of box condition.The perfix plug and onlay mesh remain in the blister tray.The sample evaluation confirms that a complete seal was in place and the tyvek lid sealed to the tray.There are no anomalies with the seal transfer as seen on the blister tray, a complete seal was in place.Examination indicates that the lid had been manually peeled back from the blister tray.The condition of the returned sample is consistent with that of packaging that has been manually opened.When the packaging was opened, cannot be determined.There is no damage to the blister tray or tyvek lid that would have contributed to the lid peeling back half way or having been almost completely peeled back as received.Based on the sample condition it cannot be determined when the product blister tray/ tyvek lid was opened.No manufacturing anomalies were identified.A review of the manufacturing records was performed and found that the lot was manufactured to specification.To date this is the only reported complaint for this production lot of (b)(4) units released for distribution in june, 2019.
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