H.6.Investigation summary: customer returned (1) loose 1/2cc syringe.Customer states that the needle of insulin syringe was detached to cap upon opening.The syringe was returned with the hub-needle/shield assembly separated from the barrel.Unable to perform dhr check for needle hub separates due to unknown lot number.Based on the samples and/or photo(s) received the investigation concluded: -confirmed: bd was able to duplicate or confirm the customer¿s indicated failure.As per investigation completed by manufacturing, "on 03jan2020, holdrege received a complaint, via a picture, from material 328821, unknown batch number.Visual inspection of the picture showed the needle assembly separated from the barrel.There did not appear to be any damage to the barrel tip.Process summary: the automatic syringe assembly machine feeds 0.5ml syringe components (barrel, stopper, plunger, needle assembly & cap) and assembles these components.This machine consists of a barrel cleaning dial, lubrication dial, plunger/stopper assembly dial, syringe assembly dial, and various inspections and transfer dials.Due to the unknown batch number, it is not possible to review the quality notifications or maintenance dispatches for the time frame that this product was produced.Root cause for the defect cannot be determined.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for identification of emerging trends.".
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