Device evaluation details: the device evaluation has been completed.The device was inspected and the product revealed no physical damage.Then, during the second visual a hole was found in the pebax, this condition could be caused due to an external object.Electrical test was performed on the catheter and it failed.A failure analysis was performed and it was found an electrical wire broken creating the electrical issue.A manufacturing record evaluation was performed for the finished device with lot number 30255902m, and no internal actions related to the reported complaint condition were identified.The customer complaint was confirmed.The root cause of the damage on the pebax and electrical wire breakage cannot be related to the manufacturing process since there is evidence that the device was manufactured in accordance with documented specification and procedures, it could be related to the handling of the device during the procedure, however, this cannot be conclusively determined.(b)(4).
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It was reported that a patient underwent an ablation procedure with a thermocool® smart touch® sf bi-directional navigation catheter for which biosense webster¿s product analysis lab has identified a hole on the pebax.It was initially reported by the customer that during the procedure, after the map was created by soundstar, mapping was started.A signal noise occurred only at the ablation electrical potentials.Surrounding environment was checked, the cable was changed, the carto 3 system was rebooted but the issue continued.The issue was resolved by changing the thermocool® smart touch® sf bi-directional navigation catheter to another one.The procedure was completed without patient's consequence.The customer¿s reported noise on signals issue is not mdr reportable since the risk to patient is low.On (b)(6) 2019, the bionsense webster inc.(bwi) product analysis lab (pal) received the device for evaluation.Initial visual inspection revealed no physical damage.On (b)(6) 2019, during a second visual inspection a reddish material was observed inside of the pebax and a detailed inspection revealed a hole in the pebax.Everything else looked normal.These findings were reviewed and determined the complaint is mdr reportable for the malfunction of hole in the pebax.This event was originally considered non-reportable, however, bwi became aware of a reportable malfunction through visual inspection on (b)(6) 2019 and reassessed this complaint as reportable.
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