Investigation, including root cause analysis, is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.The device history record (dhr) for the device has been reviewed.The associated device was released based on company's acceptance criteria.The manufacturer internal reference number is: (b)(4).
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Additional information provided in d.10., h.3., h.6., and h.10.During technical onsite visit, the field service engineer (fse) could not duplicate the reported event.The review of logfile for the day of treatment showed during start up, the vacuum check, the energy check and the ablation check were performed successfully without issue.The energy was stable during the whole day.The reported treatments could be identified in the logfile.During laser firing, the an error message and a warning message appeared.Repeat vacuum check's occurred.The treatment was aborted.It could be possible that the patient moved or rolled his eye and the suction was lost.User repeated vacuum check and passed the vacuum check without issues.The treatment was not restarted at this date.Review of the logfiles for the treatment days prior to and after the corresponding treatment day showed no relevant warning or error messages.User operated within recommended settings.No technical root cause was detectable.The system was working within specification.No technical root cause could be identified.The manufacturer internal reference number is: (b)(4).
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