Qn#: (b)(4).Per dhr the product auto endo5 ml lot # 73f1900475 was manufactured on 06/18/2019 a total of (b)(4) pieces.Lot was released on 06/26/2019.Dhr investigation did not show issues related to complaint.The customer returned one unit ae05ml autoend05 ml for investigation.The returned sample was visually examined with and without magnification.Visual examination of the returned device revealed that the sample appears used as there is biological material present on the device.Reference file (b)(4) for investigation photos.Functional inspection was performed on the returned sample by attempting to engage the trigger using hand pressure.Upon engagement of the trigger, an audible ratchet sound could be heard indicating that the internal ratchet ears are intact.Two clips attempted to load at the same time.One of the clips fell from the channel.There was no clip in the next position of the channel.The sample was disassembled to inspect the internal components.It was found that the clips were out of position and stacking on one another in the channel.One of the feeder tabs was bent due to the clip stacking.The sample was received with 4 clips remaining in the channel, indicating that 11 clips were fired by the end user.The clip stacking prevented the clips from loading properly into the jaws.It could not be determined exactly how or when the clips became out of position.A capa has been opened to further investigate this issue.Reference file (b)(4) for investigation photos.The ifu for this product, l06072, was reviewed as a part of this complaint investigation.The ifu for this product states, "mishandling of appliers may result in improper load and/or closure of the ligating clip." the reported complaint of "clips blocks and fall out" was confirmed based upon the sample received.One device was returned.Upon functional inspection, two clips attempted to load at once and one of them fell from the jaws.There was no clip in the next position.The sample was disassembled , and it was found that the clips were out of position and stacking on one another.One of the feeder tabs was bent due to the clip stacking.The clip stacking prevented the clips from loading properly into the jaws.Although the reported complaint issue was confirmed based on functional testing, it could not be determined exactly how or when the clips became out of position.A capa has been opened to further investigate this issue.
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