Exemption number e2019001.The device was returned for analysis.The reported packaging problem (kinked coil) was confirmed.Additionally, the proximal catheter shaft was separated and the fracture faces were kinked and jagged.The catheter shaft had several kinks and the coil dispenser was returned with 6 kinks that matched the catheter kinks.The reported damage to the device packaging (chipboard box) could not be confirmed as the box was not returned for analysis.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other incidents from this lot.Factors that could contribute to packaging problems (kinked coil) include, but are not limited to, manufacturing damage, damaged during shipping, and product damage during handling by user.The investigation was unable to determine a conclusive cause for the reported damages.There is no indication of a product quality issue with respect to manufacture, design or labeling.
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It was reported that during unpacking/before use of a 3.50x28mm xience sierra stent delivery system (sds), the chipboard box was damaged [scratched] and the dispenser hoop coil was noted as kinked.The sds catheter remained in the kinked dispenser.The device was not used and there was no patient involvement.There was no clinically significant delay in the procedure.No additional information was provided.Returned device analysis on 12/16/2019 noted a hypotube separation, that the account was unable to confirm.
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