Based on supplier investigation, the device history record review did not indicate any exception that could lead to the reported incident.No sample returned at the time of the investigation, only photo of the defect sample was provided.The edge of this product was not completely folded well.From the investigation, the supplier determined the root cause as the gauze roll was not properly set up to folding machine, the position of gauze roll will be uneven, it will caused one side of the gauze product is not completely folded well.The operator failed to sort out the defective sample.The complaint information was sent to the relevant sectors for their awareness.There is no further action taken at this time, but the supplier will continue to monitor the trend of this type of incident.
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