During an fda inspection on 11/4/2019, an observation was made on form (b)(4) that we were aware of incident involving a customer.The customer called to order a dental implant with abutment initially.Customer mentioned she needed another implant / abutment since a previous abutment screw, that comes with the abutment, had sheared off due to over tightening.Customer had already removed the entire implant prior to ordering.Indicated in the restoration guide, there are specific torque parameters to follow and that removing the entire implant was unnecessary since there are relatively simple ways, that are not unique to our implant system, to remove the sheared off abutment screw within the abutment.We are unaware of the type of abutment used.Before this incident, we had passed on one other complaint involving the abutment screw breaking.Our contract manufacturer analyzed the issue and determined that the abutment screw had been over tightened which caused the break.
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