On 26 dec 2019 arjo was informed about the event with the participation of enterprise 9000x bed.The patient fell out of the bed and as a result sustained head injury with a possible brain bleed.After this event, the patient was taken to the emergency room for care.Based on the information provided by the facility staff this incident was internal neglect from the hospital personnel and the customer confirmed the arjo bed did not cause or contribute to the patient's fall.The patient movement detection system of enterprise 9000x bed was off when this incident occurred.This system detects undesired patient movement and activates the alarm which can be easily heard by the facility staff e.G.At the nurse¿s station.The facility refused to provide any additional information regarding this incident, therefore the circumstances of the event could not be clearly determined.The device evaluation conducted by arjo technician confirmed that the patient movement detection alarm was not activated.The functional testing revealed that there were no issues with a bed, it was working in accordance with the specification.The product instructions for use (#746.591-en-12 dated on dec 2018) contains all crucial information and warnings which should be followed to ensure patient safety: ¿to reduce the risk of injury due to falls, lower the bed to minimum height when the patient is unattended¿.¿to ensure the patient can use the bed safely, their age and condition should be assessed by a clinically qualified person¿.If the recommendations mentioned above are followed up by the end-user, the risk of any hazardous situation is minimized.In light of the information gathered through the device evaluation and communication with the facility staff, the cause of the event cannot be confirmed.It should be pointed out that no malfunction within the bed was detected after the event, the customer confirmed the arjo bed did not cause or contribute to the patient's fall.In conclusion, the enterprise 9000x bed was being used for patient care at the time of the event.There was no product malfunction and from that perspective, it can be assumed that at the time the patient¿s fall the bed was working up to the manufacturer¿s specification.The complaint decided to be reportable due to the information of patient's fall resulted in a possible brain bleed.
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