This report summarizes 2 malfunction events.A review of the events indicated that 2 patient samples tested on the neo iris automated blood bank system produced unexpected abo/rh or abo crossmatch phenotype results versus prior test results or, customer tube/gel test results.1 patient's crossmatch test on the neo iris resulted as compatible and should have been incompatible.The customer of neo iris made a test to validate crossmatch and screening and they had issues with 2 samples 1 instrument produced two incorrect abo/rh mistype results with forward testing.Both patients were types as ab+.Subsequent testing on the same instrument produced accurate results as a+ and b+.Through post event tests and investigations, no specific causes were determined for the malfunctions.
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