Philips field service engineer (fse) went on-site to evaluate the device.Philips fse stated that there was a c-section performed and that type of birth was stillbirth.Philips fse confirmed that the fetal monitor was tested together with the ultrasound transducer and the patient module.Each device passed when connected to sockets 3 and 4 on the monitor.Devices did not work on socket 1 and there was an intermittent failure while on socket 2.Philips fse tested each on all the sockets and these results were consistent.The customer was not able to answer which sockets were being used during the event.Customer removed the fetal monitor from use.Philips product support engineer (pse) reviewed the reported issue.Pse evaluated the patient monitor configuration provided at the time of the reported event.Pse observed that the alarm configuration of the fetal monitor was changed by the user (the configuration was not setup the same compared to when the device was shipped initially).At the time of the reported event , patient monitor configuration showed that the limits for fetal heart rate (fhr) were set between 100 (low) and 160 (high) bpm and alarms were on.Alarm volume was set to level ¿1¿, which is considered very quiet.Based on the limits and delays, the alarm did not alarm immediately.There was no signal from the baby coming for continuous 90 seconds, which is considered a long time.Philips pse could not confirm that the monitor contributed to the reported event outcome.Customer decommissioned the fetal monitor.No further contact was established by the customer regarding the reported device and issue and no additional information was provided.Based on the available information, the exact cause and its resolution could not be established.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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