The reported event was confirmed, however, the cause is unknown.Evaluation found that the bottom part of the package was opened.The exact cause of how and when the problem occurred could not be determined.The potential root cause for this failure could be user related / rough handling/ improper storage of the product.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.The instructions for use were found adequate and state the following: "[storage method and expiration date] 1.Storage store in a dry, cool place away from heat, moisture, and direct sunlight.2.Expiration date indicated on the direct package and the outer box." h11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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