One fluid warmer was returned for evaluation.Visual inspection of the device found the enclosure dirty, missing all of the rubber feet, line cord is old and worn, switch label is peeling off, and noted to contain old style pcb and drain fitting.A dhr review was performed subsequent to the manufacturing of the device and prior to its release.No problems or issues were identified during this dhr review.Device underwent functional testing by filling the tank with water and powering on.This confirmed the reported customer complaint due to a bad pcb board.The problem source however has been determined to be unknown.While no definitive problem source to the reported issue could be determined, this investigation revealed no intrinsic evidence to suggest a cause of issue related to manufacturing.No action taken due to the age and condition of the device.It is deemed beyond economical repair and will be scrapped.
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