Philips has investigated this complaint.The patient involved was under general anesthesia.After the system stopped working, the patient was moved to another room where the procedure was successfully completed.No harm was reported.Philips has confirmed with the customer that the procedure outcome was as expected.Philips inspected the system on site and found that the cathlab with the philips allura x-ray system is located next to a cathlab with a toshiba/canon system.The toshiba/canon system is powered by an eaton uninterruptible power supply (ups), which is on the same hospital mains circuit as the philips allura x-ray system.The eaton ups is not connected to the philips cath lab.The incident occurred because the eaton ups had failing components that caused harmonic distortion back onto the hospital main power line, which disrupted the power to the philips x-ray system causing a failure due to which no x-ray was produced.An analysis of the logfiles of the philips x-ray system shows that there was no malfunction of the system.The ups was not delivered or maintained by philips.A third party service group solved the problem with the eaton ups.The philips allura x-ray system was tested and working according to specification.Based on the investigation results, philips has concluded that there was no malfunction of the philips system.Consequently, philips has closed this complaint submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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