Details of complaint: the customer reported that the contacts in the transmitter's battery compartment melted due to overheating.The device was not in patient use at the time.Nihon kohden provided an exchanged device to resolve the issue.Service requested / performed: troubleshooting.Investigation summary: the rssi values for the transmitters being monitored by the central monitoring station were 15.Signal loss was able to be resolved by swapping out of one of the transmitters in signal loss.The transmitter in signal loss was most likely experiencing signal interference.The customer was advised to follow up but no follow up attempts were made by the customer.Root cause cannot be determined.As the root cause is likely to be caused by environment factors and there is no evidence of an nk device malfunction, a capa is not warranted.The following fields are not applicable (na) to the mdr report: b2, b6, b7, d4 lot # & expiration date, d6a & d6b, d7b, d10, f1 - f14, g4 device bla number, g5, g7, g8, h7, h9.Additional information: b4 date of this report, d8 was this device serviced by a third party?, d9 device available for evaluation?, g3 date received by manufacturer, g6 type of report, h2 if follow-up, what type?, h3 device evaluated by manufacturer?, h6 event problem and evaluation codes, h10 additional manufacturer narrative.
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