On february 12, 2020, nakanishi received an e-mail from a distributor ((b)(4)) stating that a medwatch report (report no.#(b)(4)) had been submitted to fda about a problem with an nsk handpiece.The details of the event were as follows: the event occurred on (b)(6) 2020.A dentist was performing a dental procedure using the sgm-e20ri handpiece (serial no.(b)(4)).When the dentist activated the device in order to start cutting the patient's teeth during the procedure, the top of the handpiece would not allow the drills to engage and the handpiece would not spin.The dentist was unable to complete the procedure.The patient was under anesthesia.The patient was sent home and will return at a later date.
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Nakanishi sent emails to the distributor on (b)(6) 2020; (b)(6) 2021; and (b)(6) 2021, for further information about the event, including about the patient, plus whether or not the device involved in the event would be returned for investigation.No reply was received from the distributor.
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