H3 and h6: a philips field service engineer (fse) went to the customer site and downloaded the log files from the monitor.The device log files showed the monitor had an application data error which caused the monitor to shutdown unexpectedly.The nursing staff was not able to confirm if the monitor had alarmed prior to the shutdown.The investigation findings determined that this is a user workflow issue / user misunderstanding.The hypotension occurred when the hospital staff changed the ventilator (in order to maintain the anesthesia).The user made changes to the patient environment because they could not determine where an alarm sound was emanating from.The hospital site has installed a replacement monitor to the complete the intervention.The device remains out of service and is with the biomedical department at the customer site.There is minimal health risk.No further investigation or action is warranted at this time.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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