A customer in (b)(6) reported a misidentification result when testing a strain from a proficiency test with vitek® ms instrument (reference 410895, serial number (b)(4)).The expected result was corynebacterium ulcerans; however, the customer obtained three (3) different types of result: no id, coryne pseudotuberculosis / coryne ulcerans with low discrimination, nocardia transvalensis 99.9 %.The customer confirmed that this event did not impact any patient's state of health, nor did it lead to a delay in reporting results.A biomérieux internal investigation will be initiated.
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An investigation was initiated in response to a customer complaint of a misidentification result when testing a strain from a proficiency test with vitek® ms instrument (reference 410895, serial number (b)(6)).The customer's raw data was analyzed.The fine tuning performed prior to testing met all mandatory acceptance criteria and the raw data indicated that a new fine tuning was not needed during the customer's testing.The instrument was fully operational during the customer's testing.The customer's spot preparation was evaluated and found to be non-optimal.The calibrator and sample ¿all peaks¿ values are quite heterogeneous.These data also show that the misidentification result as nocardia transvalensis was obtained with a low score value (-0.32) which is near the acceptable limit for giving an ¿identification¿ result or a ¿no identification¿ result (-0.4).In addition, for the low discrimination result as c.Ulcerans ¿ c.Pseudotuberculosis, c.Pseudotuberculosis identification had a low score value (-0.39) which is near the acceptable limit for giving an ¿identification¿ result or a ¿no identification¿ result (-0.4).Local customer service (lcs) has been instructed to provide the customer with additional training materials to improve spot preparation technique.See h10 for addtl mfg narrative.
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