The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of the system stops and freezes the image is unconfirmed.The reported issue could not be confirmed, since it was an intermittent problem, it was not possible to identify the failure.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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