The affected head section was investigated by trumpf medical/hillrom.An internal part was broken which allowed the head section to drop and no longer stay at the set position.During the device inspection it was discovered, that the head section had a bent side rail and some screws were not according to our manufacturing specifications.It was concluded an external overload or collision damaged the head section and was the root cause for the broken internal part.It is not possible for this type of overload or collision to occur when the instructions for use of the product are followed.Also, the device seems to be repaired by a third party that is not under control of trumpf medical/hillrom.No records for this product exist within trumpf medical/hillrom device history for any repair or service event.No device problem or other deviation from the specifications were identified.Based on this information, no further action is required.
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