The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the root cause of the reported failure is inconclusive as the reported issue could not be reproduced during evaluation.No issue found, errors inspection and cleaning of error log and system files.A history review of serial number (b)(4) showed one other similar complaint from this serial number.The previous complaint for this serial number (b)(4) evaluation was unconfirmed as failure could not be reproduced (reference: mdr number 3006260740-2020-00962.
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