A search for non-conformances associated with this part/lot number combination did not reveal any production-related issues relevant to the complaint that occurred during manufacturing of the device the device was returned in a tangle; the pusher, lead wires, and implant were all tangled together.The proximal area of the implant was also stretched.The introducer was sheathing the gold connector.The tip was damaged and the middle-to-proximal portion was broken off and missing.The core wire of the pusher was kinked 55.7 cm distal to the proximal end of the pusher, or approximately 129 cm from the distal tip of the pusher.Lead wire separation is observed throughout the pusher.The gold connector is slightly bent.The warning mark was found butted against the distal end of the gold connector.The warning mark should be found approximately 147 - 149 cm away from the distal tip of the pusher.The warning marking pet is able to slide up and down the proximal side of the pusher.Based on the investigation the complaint is confirmed because the warning mark was found next to the gold connector.The warning mark pet, with some resistance, is able to slide around on the pusher core wire and most likely moved towards the gold connector end when the pusher was advanced in the introducer.The cause is consistent with the warning mark pet not being completely heat shrunk to the core wire.Unshrunk warning marks is an issue that is tracked by quality for this product.
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