(b)(4).Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the complaint device was received at the service center and evaluated.It was reported that the motor of the device was jammed and did not turn.Per service report, this complaint cannot be confirmed.Unrelated to the reported problem, the on button was found to be changing the direction mode.The resistance value of the keypad of the handcontrol was out of specifications.The insulation resistance and protective conductor resistance of the motor cable were out of tolerance.Also, the device had failed hipot test during evaluation.The issues were resolved by replacing the motor cable and handcontrol set.The unit was cleaned, tested and found to be fully functional.As the reported problem was not confirmed, a root cause for the issue that was experienced by the user cannot be determined.Also, with the available information, we cannot determine the root cause of the other identified failures.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on (b)(6) 2018 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
|