Spontaneous call from patient reporting two-tone alarm with "no disposable pump won't run" displayed on the screen of her pump 427737.She stated that the same thing had happened last night with her other pump.When it alarmed last night, she tried some trouble shooting and resolved the issue by using a new cassette in the other pump.However, the same cassette is now beeping in the backup pump.She tried moving the cassette back into the other pump, tried changing the batteries and tried changing the tubing.None of that stopped the alarm.Advised her to use a new cassette and she was able to resume the infusion.Confirmed that pump was working when call ended.Patient believes that the cassettes are faulty, no lot information given.No other information provided.Did the pt have a backup device they were able to switch? yes; if yes, was the pt able to successfully continue their infusion? yes; is the infusion life-sustaining? yes; what is the outcome of the event? resolved.Did the reported product fault occur while in use with the pt? yes; did the product issue cause or contribute to pt or clinical injury? no; is the actual device available for investigation? yes; did we replace device? no.Reported to (b)(6) by pt/caregiver.
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