I wear a tandem tslim x2 pump and a dexcom g6 continuous glucose monitoring sensor.While the cgm sensor was in error mode, the control iq feature on the pump initiated a correction bolus that caused me to go low.At 4:11 pm, my blood sugar was 280.From 4:16pm to 4:31pm, the sensor was in error mode and i was not receive cgm information.At 4:36pm, the cgm came back online and my blood sugar was 239.No data was backfilled from 4:16 to 4:31 so there is no glucose information in that time frame.Control iq initiated a 0.76 unit bolus at 4:30pm while i had plenty of insulin on board, again when the cgm was not reading.I proceeded to go low and got down to 50.I have called tandem about this issue and they keep gaslighting me telling me that even though the dexcom report isn't showing any blood sugar readings for that timeframe, "somehow" tandem had blood glucose information which is false.When i look at the report for that day from the pump, the same cgm gap is displayed.Tandem is telling me my blood sugar was 280 at 4:30pm and that's why the bolus was initiated when in fact, there is no cgm information from that time point and the pump did not know what my blood glucose was.I do not want tandem to call me about this complaint after i've filed it because i've already talked with them about the issue and they were not helpful and instead were gaslighting me.That's why i'm filing this complaint.Fda safety report id #(b)(4).
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